This policy explains how billing, refunds and cancellations work for Nolenzo’s marketing services. The full terms for each client are set out in their signed client service agreement, which applies if there is any conflict with this page.
Our services are billed as a monthly service fee in US dollars, on the schedule set out in your client service agreement. Fees are paid by card through Stripe or by invoice. Where an agreement includes a trial period, no service fee is charged until the point set out in that agreement.
Because our fees pay for work carried out during each billing period, monthly service fees already paid are non-refundable, including for partial months.
If you are charged in error, for example a duplicate charge or an amount that does not match your agreement, contact us and we will refund the incorrect amount promptly.
Your advertising budget is paid by you directly to the advertising platform (for example, Meta) from your own account. Nolenzo never receives this money, so we cannot refund it. Any questions about advertising charges should be raised with the platform directly.
Either side can end the service with 30 days’ written notice, sent by email to [email protected]. Fees that fall due during the notice period remain payable. Some agreements include additional exit rights, such as an early exit during a trial period; where they do, those terms apply.
When the service ends, our access to your advertising account and systems is removed. Your ad account, Facebook page and lead data remain yours, and we will send you an export of your leads and contacts on written request.
If you have a concern about a charge, please contact us first so we can resolve it quickly.
Billing and cancellation requests can be sent to [email protected].