These Terms of Service (“Terms”) apply to your use of the Nolenzo website and to our services. Nolenzo (“Nolenzo”, “we”, “us”) is a marketing agency providing advertising and appointment-booking services to home-improvement businesses. By using our website or services, you agree to these Terms.
Our services are provided to businesses, not consumers. By engaging us, you confirm that you are acting on behalf of a business and have authority to bind it.
We build and manage advertising campaigns, lead qualification and appointment-booking systems for our clients. The specific scope, fees, territory and any service commitments for each client are set out in a written client service agreement. If these Terms and a signed client service agreement conflict, the client service agreement applies.
Fees are set out in each client’s service agreement and are billed in US dollars. Payments are processed by Stripe or by invoice. Advertising budgets are paid by the client directly to the advertising platform (for example, Meta) from the client’s own account. Nolenzo does not receive, hold or control client advertising budgets. Our refund and cancellation terms are set out in our Refund & Cancellation Policy.
We provide marketing services. We do not sell investments, income opportunities or business opportunities, and nothing on our website or in our materials is a promise of personal income or financial return. Results from advertising depend on many factors outside our control, including the client’s market, pricing, sales process, reputation and response times. Any performance-related commitment we make applies only to our service, is limited to the terms written in a signed client service agreement, and is the client’s sole remedy for that commitment.
Clients are responsible for the accuracy of the information they give us, for contacting and serving the homeowners booked through our systems, for their own pricing, contracts and workmanship, and for holding any licences and insurance their work requires.
We send text messages on behalf of our clients to homeowners who have requested information about a project. Messages relate to the homeowner’s enquiry, appointment booking, reminders and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle personal information.
Our website, systems, templates and methods belong to Nolenzo. Clients keep ownership of their own business content, ad accounts, Facebook pages and lead data. Clients give us permission to use the content they supply (such as photos of their work) to create and run their campaigns.
You agree not to misuse our website or services, including by attempting to gain unauthorised access, interfering with their operation, or using them for anything unlawful.
To the fullest extent permitted by law, Nolenzo is not liable for any indirect or consequential loss, including loss of profit, revenue or business. Our total liability in connection with our services is limited to the fees paid to us in the three months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
Information on our website is provided for general information. We aim to keep it accurate but do not guarantee that it is complete or current.
Termination of client services is governed by the client service agreement. We may suspend access to our website or services if these Terms are breached.
These Terms are governed by the laws of the State of Delaware, United States, and any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, unless a client service agreement says otherwise.
We may update these Terms from time to time. The latest version will always be on this page, with the effective date at the top.
Questions about these Terms can be sent to [email protected].